January 29, 2026

As a reminder, the Pennsylvania Department of Human Services (DHS) requires all providers to maintain active enrollment, which includes ensuring all service locations are actively registered. Failure to enroll/revalidate all registered service locations with DHS will result in non-payment of claims for services rendered at the unenrolled location(s). Failure to maintain active enrollment through initial enrollment and revalidation will result in the termination from our Medicaid/CHIP provider networks.

Providers should regularly review PROMISe to confirm demographic details, service locations, revalidation dates, and ensure their Medical Assistance ID (MAID) is active. Visit the DHS website for instructions and requirements. https://www.pa.gov/agencies/dhs/resources/for-providers/promise/promise-provider-enrollment.

If you have any questions, contact the Provider Services Helpline at 1-888-991-9023 (Monday to Friday, 9 a.m. to 4:30 p.m.).