May 20, 2025

In observance of the Memorial Day on Monday, May 26, 2025, we will be closed.

Claim Payment Cycle – Business as usual for claim payment cycle.

Provider Helpline - Member eligibility/benefits as well as claim status inquiries can be accessed using the HealthTrio provider portal at hpplans.com/providers/provider-portals.

Pharmacy Call Center - All pharmacy calls will be forwarded to an outside service center with 24-hour access to an on-call pharmacist by contacting 1-866-841-7659.

Claims Reconsideration Call Center - Claims reconsideration requests can be submitted through the HealthTrio provider portal at hpplans.com/providers/provider-portals.

Utilization Management Call Center – closed with on-call services available by calling 1-866-500-4571. Authorization requests can be submitted through the HealthTrio provider portal hpplans.com/providers/provider-portals.

Enhanced Member Supports Unit  Hotline – If members call in to the Enhanced Member Supports Unit, they will be prompted to leave a voicemail  and they will receive a return call on the next business day. The Enhanced Member Supports Unit  can be reached at 1-866-500-4571 (prompt 2, then prompt 7).

As always, we thank you for your continuing efforts to improve the health outcomes of our members.