August 25, 2024

In observance of the Labor Day holiday on Monday, September 1, 2025, we will be closed.

• Claim Payment Cycle – Business as usual for claim payment cycle.
• Provider Helpline - Member eligibility/benefits as well as claim status inquiries can be accessed using the HealthTrio provider portal at hpplans.com/provider-portal.
• Pharmacy Call Center - All pharmacy calls will be forwarded to an outside service center with 24-hour access to an on-call pharmacist by contacting 1-866-841-7659.
• Claims Reconsideration Call Center - Claims reconsideration requests can be submitted through the HealthTrio provider portal at hpplans.com/provider-portal.
• Utilization Management Call Center – closed, with on-call services available by calling 1-866-500-4571. Authorization requests can be submitted through the HealthTrio provider portal at hpplans.com/provider-portal.
• Enhanced Member Supports Unit Hotline – If members call in to the Enhanced Member Supports Unit, they will be prompted to leave a voicemail and they will receive a return call on the next business day. The Enhanced Member Supports Unit can be reached at 1-866-500-4571 (prompt 2, then prompt 7).

As always, we thank you for your continuing efforts to improve the health outcomes of our members.