February 7, 2025
Thank you for being a valued provider for members in one or more of our health plans: Health Partners Plans Medicaid, Health Partners Plans CHIP, Jefferson Health Plans Medicare Advantage, and/or Jefferson Health Plans Individual and Family Plans.
As previously communicated, we are moving to a new platform, MHK, for prior authorization submissions. Go-live is scheduled for March 4, 2025.
Submission of authorization requests is a core function of MHK and can be used to submit inpatient admission, outpatient services (including DME), transportation, and home care requests. You will have direct access to view all your authorizations to check on the decision of those requests. In addition, supporting documentation can be uploaded to each request.
As a reminder, the MHK platform will be accessible through the HealthTrio portal. There will be no change to the process for submitting requests through the EviCore portal.
To assist with this transition, we will be hosting demonstration webinars of our new MHK prior authorization submission process, beginning on February 19:
February 19 at 12:00 p.m. |
To register for one of the upcoming webinars, visit HealthPartnersPlans.com/webinars and click “Register.” You will receive an email that confirms your registration and gives you the option to add the webinar to your calendar.
If you have any questions about this transition, please contact the Provider Services Helpline at 1-888-991-9023 (Monday to Friday, 9 a.m. – 5:30 p.m.).
We hope that you will join us in our excitement about this upcoming change.