July 2, 2025

This letter is a reminder to all network providers that all NON-STAT outpatient laboratory services are provided through our vendor, Quest Diagnostics, and hospital locations contracted for laboratory services.

Providers may be reimbursed for STAT lab services performed in the office when the member has a benefit for those services, the provider is contracted to perform those services, and when billed according to policy.

Locations of participating labs can be found via our provider directory.

Please visit the Policy Bulletin page for the newest version of the STAT lab payment policy (RB.006).

If you have any questions or would like more information on how to navigate our provider directory, please contact our Provider Services Helpline at 1-888-991-9023 (Monday to Friday, 9 a.m. to 5:30 p.m.).