In observance of Independence Day, our offices will be closed on Friday, July 3, 2026. Please review the following information regarding available services during the holiday:

• Claim Payment Cycle – Business as usual for claim payment cycle.
• Provider Services Helpline - Member eligibility/benefits as well as claim status inquiries can be accessed using our provider portal at www.jeffersonhealthplans.com/providers/provider-portal.
• Pharmacy Call Center – On-call services are available by calling 1-866-841-7659.
• Claims Reconsideration Call Center - Claims reconsideration requests are submitted through our provider portal at www.jeffersonhealthplans.com/providers/provider-portal.
• Utilization Management Call Center – Authorization requests are submitted through our provider portal at www.jeffersonhealthplans.com/providers/provider-portal. On-call services are available by calling 1-866-500-4571.
• Enhanced Member Supports Unit (EMSU) Hotline – All calls will be sent to voicemail throughout the holiday weekend. Voicemail messages will be responded to the next business day. EMSU can be reached at 1-866-500-4571 (prompt 2, then prompt 7).