April 17, 2025

We are currently in the process of transitioning to a new platform to better serve you. During this period, you may notice delays or temporary changes in how authorization requests are processed.

Please do not submit duplicate authorizations during this time as this may cause further delays. Our team is actively monitoring submissions and working diligently to ensure all requests are addressed promptly.

There will be downtime from Friday, April 18th at noon until Tuesday, April 22nd. During this time, we kindly request that urgent drug prior authorization be sent via fax to 866-240-3712.

We appreciate your patience and understanding as we work to improve our systems.  If you have any urgent concerns, please contact the Provider Services Helpline. Thank you for your continued partnership.