February 2, 2026

As a reminder, all claim reconsiderations must be submitted via the HealthTrio Provider portal. This will allow for single path submissions, making reporting/tracking much easier and more straightforward, and will provide quicker, more accurate responses to your claim issues.

When requesting a claim reconsideration for multiple claims with the same denial reason, please ensure that all affected claims are listed on the approved claim submission spreadsheet. The template can be found on the Claim Reconsideration page of our website: https://www.healthpartnersplans.com/home/providers/claims-and-billing/claim-reconsideration/. Please note in the comment section of the reconsideration a brief description of the issue with the attached claims. Attach this spreadsheet to your reconsideration request to facilitate the research and review process.

As a reminder, claim reconsideration requests must be filed within 180 days from date of the explanation of payment (EOP).

Please visit our website at hpplans.com/provider-portal for access to the provider portal. Additional information on portal functionality, training resources, and how to register are also available on this page.

If you have any questions, please call our Provider Services Helpline at 1-888-991-9023 (Monday - Friday, 9 a.m. to 4:30 p.m.)