Prior authorization requests may be submitted by the member or the provider; however, supporting clinical information is usually needed from the provider.
Call us to request prior authorization:
1-866-901-8000 (TTY 1-877-454-8477)
Requests can be faxed to:
1-866-371-3239
To initiate a prior authorization request, please visit our pharmacy portal.
If you need help or have questions about prior authorization, please call Member Relations at 1-866-901-8000 (TTY 1-877-454-8477).
From October 1 to March 31, we’re available 8 a.m. to 8 p.m., 7 days a week (closed on Thanksgiving and Christmas). And from April 1 to September 30, we’re available 8 a.m. to 8 p.m., Monday to Friday.